Litmus NVR Refund Policy

1. Scope

This policy applies to the paid services provided by Grablo Inc. ("we", "us"). Paid services are of two kinds:

• Subscription plans billed on a monthly or annual basis
• One-time paid digital content, such as paid gallery templates

The features, prices, billing cycle, and refund conditions of each paid service are displayed on our website and at checkout before you pay.

2. 14-day refund

• You may cancel any purchase, including an automatic renewal payment, and receive a full refund within 14 days of payment or of the start of service, whichever is later, for any reason.
• This applies even if you have started using the subscription benefits or the digital content has been delivered.
• Refunds are made within 3 business days of receiving your request.

3. Cancellation

• You may cancel a subscription at any time from the service screens (Account > Plan & billing).
• Cancellation stops future renewals. Your paid benefits remain available until the end of the period you have already paid for.
• Fees for the current period are refunded only where the withdrawal conditions in Section 2 or the service failure conditions in Section 4 apply.
• If you cancel during a free trial before it converts to a paid subscription, you are not charged.

4. Service failures attributable to us

If we fail to provide a paid service due to causes attributable to us, you may request an extension of the service period or a refund for the remaining period.

5. Erroneous payments

Overpayments and erroneous payments are refunded by the same payment method where possible. Otherwise we will notify you and refund by another method.

6. Benefits after a refund or chargeback

If a payment is refunded or charged back, the corresponding paid benefits (plan tier, digital-content entitlement) may be revoked.

7. How refunds are processed

Payments in Korean won are processed by a payment gateway. Payments in other currencies are processed by Paddle as the merchant of record. Refunds are returned to the original payment method through the same channel. After we complete a refund, it may take additional time to appear on your statement depending on your card issuer or payment provider.

8. How to request a withdrawal or refund

Send your request to support@litmusnvr.com with the following information:

• The email address of your account
• The payment date and amount
• What you are requesting (withdrawal or refund) and why

We will reply by email with the outcome.